Q. I ordered web belt, the size is small or big for me?
A. Please measure your waist size in whatever you want to wear it in, to make sure it fits before ordering.

Q. What shipping methods do you use?
A. Shipping methods are selected by our warehouse in order to get you your item in a quick, reliable way. As Fairwin has warehouses worldwide, shipping methods depend on the destination address. Orders shipping to an address within the USA are generally shipped via USPS, DHL, UPS, or FedEx. In UK or Europe we ship via Royal Mail, and in Hong Kong we ship via UPS, DHL, FedEx, or China Post.

Q. I ordered a Fairwin Product and it does not show tracking information
A. Simply email our customer service team for the tracking # and they will take care of it.

Q. What should I do if my product doesn’t work as expected after receiving it?
A. Immediately contact our Customer Service Department via email: support@i-fairwin.com

Q. Are Fairwin products covered under a warranty?
A. Yes! All Fairwin products come with a one year warranty if purchased from Amazon or from one of our authorized dealers. Check our list of authorized dealers to make sure you’ll be able to take full advantage of the one year Fairwin warranty.

Authorized Resellers and Distributors

Sales Channel Authorized Seller
Amazon.com Fairwin Store
Fairwin US

Q. I ordered a product and I did not receive it as described
A. Contact us immediately. The best way is via email as we respond to 99% of emails within 12 hours including Weekends holidays(365 days). In the email be sure to include your Name, Order ID# , and include a picture of what you received incorrectly with the packaging behind the product to show it was from Fairwin Store.

Q. I’ve returned my items. How soon will I receive my refund?
A. In most cases, returns are processed within 2 business days of receiving the returned package. Refunds can generally be expected within 24 hours of the return being processed.

Q. I see an item and I want to buy at bulk.
A. Simply contact us an email we will prorate as promised or contact our sales team.
Wholesale & Corporate Inquiries: support@i-fairwin.com

Q. What can I do if I want to know more about Fairwin products?
A. If you can’t find the information you’re looking for by browsing our website, feel free to contact us through the following email addresses:
Technical & Support Inquiries: support@i-fairwin.com