FAQs
Q. I ordered Fairwin belt, the size is small or big for me?
A. Please choose the right size based on your waist measurement. If it still doesn’t fit, no problem! you can contact us for a free exchange or adjustment tips. We’re here to help!
Q. What shipping methods do you use?
A. We ship from our U.S. warehouse and process orders within 72 hours. Our primary shipping method is USPS, 7-14 days, free shipping for all products. If you have any issues tracking your order, feel free to contact us anytime!
Q. What should I do if my product doesn’t work as expected after receiving it?
A. If your product doesn’t work as expected, please contact us right away. We offer a 60-day return policy and a 2-year warranty. Let us know the issue, and we’ll make it right with a replacement or refund!
Q. Are Fairwin products covered under a warranty?
A. Yes, all Fairwin products, including those purchased from authorized dealers, are covered by a 2-year warranty. If you experience any issues or defects, please contact us for a replacement or refund.
Authorized Resellers and Distributors
| Sales Channel | Authorized Seller |
| Amazon.com | Fairwin Store |
| Fairwin US |
Q. I ordered a product and I did not receive it as described
A. We're sorry to hear about this! If the product you received does not match the description, please email our customer service team with your order details at FAIRWIN2023@outlook.com. We respond emails within 12 hours including Weekends holidays(365 days).
Q. I’ve returned my items. How soon will I receive my refund?
A. In most cases, returns are processed within 2 business days of receiving the returned package. Refunds can generally be expected within 24 hours of the return being processed.
Q. I see an item and I want to buy at bulk.
A. Thank you for your interest! For bulk purchases, please contact us via email at FAIRWIN2023@outlook.com. Include the product details and desired quantity, and our team will provide you with a customized quote and assistance with your order.
Q. What can I do if I want to know more about Fairwin products?
A. If you can’t find the information you’re looking for by browsing our website, feel free to contact us through the following email addresses:
Technical & Support Inquiries: FAIRWIN2023@outlook.com